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Bell thank you for joining us Thank You Stan before we begin since I'm a wannabe author tried to sell books Oh plug your book Thank You fascinating without reservations it's a an excellent one and before getting into the operations of mariette today I just want to hit on people every CEO talks about the importance of people and but you've practiced it in a way that certainly is revolutionary for hotel-motel industry so what do you do that's different my dad started it all back in the 30s when we had a root beer stand and then a restaurant and one day the cook didn't show up and he decided he'd better get a program going so he could retain his people and keep him happy and he put a doctor on the payroll to do their health care and a few years later put a surgeon on the payroll to do their health care and but it's always been a major belief of our company take good care of people I'll take good care of the customer and the customer will come back and we celebrate them we train them we teach them we propportunity for them 50% of our general managers have come out of the early ranks and that we continue to promote we're at almost four thousand hotels around the world and the majority of our senior people in the company and in the in the hotels themselves have had a lot of opportunity to work with people and work very hard to develop a relationship with our people because we know they make the difference particularly the hospitality business we're not like an assembly line in a factory people are out there meeting a guest recked checking them in checking them out waiting on the restaurants cleaning their rooms so they have millions of interactions every day with with our guests but you just don't tell you people do a good job you're noted for very meticulous ways of how things should be done almost like an airplane airline pilot you no matter how experienced they have a checklist you have a checklist and describe a little bit of that where we have 666 ways to make up a room steps that they have to follow when they make up a guest room and that we have a detailed procedures for checking guests in and checking guests out at the same time we want people to know that they've got latitude and in ritz-carlton for instance there's a certain amount of money that they're allowed to spend to satisfy a guest if they have a complaint without having to go to the general manager up to my office or someplace else to get it approved and so we've put a lot of effort on teaching our people how to respond and take care of the customer and take care of the complaints so typical person comes to work how many days.